We love hearing from you about our customer service, merchandise, website or any topics you would like to share with us.

CUSTOMER SERVICE

Please call our customer service department on +44 (0) 20 3948 3898 we are open Monday to Friday, from 9am to 7pm, and on Saturday from 10am to 5pm. Please be advised the operating hours, both for commencing and ending operations, are in accordance with the GMT time zone of the United Kingdom.



CHANGES TO AN ORDER

Unfortunately, we are unable to merge orders, add extra items, or change the shipping method for an order that has already been placed. If you wish to cancel your order or amend the shipping address, please include your order number and details of the change you would like to make in your initial email to speed up the process. Please note that we cannot make any changes or cancellations for orders that have already been dispatched.

RESTOCK QUERIES

Unfortunately, we are unable to provide exact restock dates for our products. However, on the product page, you can sign up for email alerts and we will notify you as soon as the item is back in stock.

COLLABORATIONS & PR

For public relations and marketing, please contact us at pr@bakedclaylondon.com furthermore, if you are interested in collaborating with us, please contact us at collabs@bakedclaylondon.com.

GENERAL ENQUIRIES & HEAD OFFICE



For general enquiries you can contact us at info@bakedclaylondon.com. Please allow 48 hours for a response. If your enquiry is urgent please type URGENT in the subject line.

WHOLESALE

For all wholesale-related enquiries, such as how to become a wholesale partner, wholesale terms and conditions etc. please contact us by sending an email to wholesale@bakedclaylondon.com.