should you need to return a product.
RETURN POLICY
Baked Clay London | Return Policy
You are entitled to return products acquired from bakedclaylondon.com without incurring any charges or providing a specific rationale within a 30-day period subsequent to the receipt of your items from bakedclaylondon.com.
For orders within the United Kingdom, we offer free return labels. Customers outside the United Kingdom are responsible for the expenses associated with returns.
To initiate the return process, kindly drop off your package at a designated courier drop-off location. When preparing your package, please adhere to the following conditions for correctly exercising your right to return:
1. The product(s) must remain in their original, unused, and undamaged condition.
2. The label(s) must remain affixed to the product(s).
3. The product(s) should be returned in their original packaging. In the case of kits or sets, all original components must be included for a valid return.
Kindly be aware that Baked Clay London maintains the discretion to decline products returned at different times within a single order.Should the Right of Return be exercised in alignment with the stipulations outlined above, Baked Clay London will reimburse the payments made for the acquired products, utilising the same payment method. It is essential to note, however, that the shipping fees associated with the initial shipment will not be subject to refund.
Baked Clay London will reimburse the payments made for product acquisition and, if applicable, shipping fees, solely in circumstances where the products are returned due to issues attributable to Baked Clay London. Instances encompass products lacking the promised essential attributes, manufacturing defects, or erroneous deliveries. For such cases, please communicate with us via email or telephone.
The reimbursement of funds will be promptly processed by Baked Clay London upon receipt of your decision to exercise your right of return, with this action taking place
within 14 (fourteen) working days. This refund procedure will commence once a thorough verification confirms compliance with the specified terms and conditions.
Should your return fail to align with the aforementioned terms and conditions, regrettably, you will not be eligible for a refund of the payments made to Baked Clay London. Nonetheless, at your own expense, you may opt to receive the products in the condition they were returned to Baked Clay London. If you opt against accepting the products in their returned state, Baked Clay London reserves the right to withhold both the products and any previously received payments.